One front desk standard across every location
Each of your clinics has its own number, hours, vets and rules. Tilly respects all of them, and gives you one account, shared answers, central call handling and reporting across the group.
Sound familiar?
"Every branch handles the phones differently, and I can't see any of it."
"Callers ring the wrong branch and we lose them in the transfer."
"When one site is short-staffed, its phones fall apart."
How Tilly helps
Local where it matters.
Each location keeps its own number, opening hours, vets, booking rules, transfer targets and PIMS site.Shared where it helps.
Write an answer, a service or a message template once and use it across the group, with local overrides.The right branch, first time.
When a caller wants another branch, or a service only another branch offers, Tilly books there, transfers there, or texts the details.Central call handling.
Advertise one group number that routes callers to the right clinic, or send transfers and urgent calls to a central team when a branch is busy or closed.Group reporting.
Roll-up and per-location reports, with the weekly email for each manager and a group view for you.Access that fits your org.
Roles per location, SAML single sign-on with group-to-role mapping, and a full audit log.Add a clinic quickly.
Copy settings from an existing location when you open or acquire a site; each new location has its own guided setup and is billed from the day it goes live.
A day with Tilly
Example day, 6-location group
- 8:05 a.m. Elm Street's front desk is short a person. Overflow is on; Tilly picks up what they miss.
- 9:30 a.m. A caller asks Elm Street for an exotic-pet appointment. Tilly books it at Riverside, which sees rabbits.
- 1:15 p.m. The central number takes 40 calls over lunch and routes each to the right clinic.
- 6:40 p.m. An urgent call at a closed branch goes to your group's on-call vet.
- Monday, 7 a.m. Each manager gets their location report. You get the group roll-up.
Plan fit
Groups of 2 to 4 locations choose any plan per location; minutes are pooled across the group. With 5 or more locations, our Group plan gives custom per-location pricing, invoicing with payment terms, and a contract that fits your group.
Starter
For a single clinic getting started with overflow or after hours.
$299$249.17 / location / month
annual: $249.17 / month, billed $2,990 yearly
Start setupNo card until go-live
Pro
For clinics that want Tilly on more of their calls.
$349$290.83 / location / month
annual: $290.83 / month, billed $3,490 yearly
Start setupNo card until go-live
Plus
For busy clinics with Tilly answering most calls.
$449$374.17 / location / month
annual: $374.17 / month, billed $4,490 yearly
Start setupNo card until go-live
Group
For groups with 5 or more locations.
Custom
Talk to us about GroupInvoicing available
Every plan includes every feature
Prices per location per month, plus applicable sales tax. Included minutes and messages are pooled across all your locations. Annual plans are paid upfront; allowances stay monthly.
No medical advice.
Tilly never diagnoses, names medicines or doses, or suggests home remedies.
Emergencies go to a person.
A possible emergency is passed to your team, or your emergency partner after hours, within seconds.
Always says it's an AI.
Every call and message starts with "I'm Tilly, the AI assistant at your clinic."
Questions
Can each location use a different PIMS?
Yes. Each location connects to its own PIMS site, and vendors can differ.
Can a central team take transferred calls for every branch?
Yes. Shared transfer targets can serve all branches, and each location can choose whether to use them.
How is a group billed?
Per location. All locations are on the same plan, minutes and messages are pooled, and you get one invoice. With 5 or more locations, the Group plan adds custom pricing and invoicing.
Can we limit managers to their own clinic?
Yes. Every role can be limited to specific locations, including through SAML group mapping.