Answered after hours, at lunch and in the morning rush
Tilly picks up the calls your team can't get to. Evenings, weekends, holidays, lunch breaks and that first hour after you open. Callers get help straight away instead of a voicemail box.
Updated
| Time | Caller | Pet | Intent | Outcome | Length |
|---|---|---|---|---|---|
| 7:42 p.m. | Jordan Lee | Biscuit | BookingAfter hours | Booked | 2:14 |
| 7:15 p.m. | Sam Rivera | Luna | Refill requestAfter hours | Task created | 6 msgs |
| 6:58 p.m. | Casey Nguyen | Daisy | Possible emergency | Urgent · transferred | 1:02 |
| 5:30 p.m. | Alex Kim | Pepper | Reschedule | Rescheduled | 1:48 |
| 12:41 p.m. | +1 •••• ••• 0177 | — | Hours and parking | Answered | 0:52 |
| 12:05 p.m. | Morgan Patel | Milo | Results callback | Task created | 4 msgs |
| 9:12 a.m. | Taylor Brooks | Rosie | Asked for a person | Transferred | 0:38 |
Your phones don't stop when your team does.
25–30% of calls to small and medium veterinary clinics go unanswered.
Many of those calls come when the front desk is already on another line, or after you've closed. Voicemail asks the client to do the work, and not every client will.
Pick the calls Tilly answers
Overflow.
Your phones ring first, for 20 seconds by default (you can set 5 to 60). If no one picks up, Tilly answers.
After hours.
Your team answers while you're open. Tilly answers when you're closed, based on your opening hours.
Schedule.
Mix and match by day and time, such as all calls at lunch, overflow the rest of the day.
All calls.
Tilly answers everything and transfers whenever a person is needed.
Holidays.
Your country's public holidays load automatically. Add your own closures and special hours in a few clicks.
Example from our demo clinic
- Tilly
- You've reached Maple Street Animal Hospital after hours. We open again tomorrow at 8 a.m. Hi Sarah, it's Tilly, the AI assistant at Maple Street Animal Hospital. This call is recorded — just say if you'd rather it wasn't. How can I help? If your pet needs emergency care, tell me right away, or call Riverside Emergency Vets at 555 014 2200.
Details
Several calls at once.
Tilly answers up to ten calls at the same time per location by default, so the Monday-morning rush doesn't hit a busy signal.Real work, not just messages.
After hours, Tilly books appointments, takes refill and results requests, and answers questions, so your team starts the day with tasks, not a voicemail queue.Your emergency partner, every time.
When you're closed, every greeting tells callers how to reach your emergency partner, and a possible emergency gets their name, number and address by voice and text.On-call alerts.
If you have an on-call vet, Tilly calls, texts and pushes an alert to them after an urgent call, and keeps trying until someone acknowledges.Never silence.
If anything fails during a call, it rings through to your fallback number within three seconds.Callbacks your team can work.
Callers who need a person after hours get a callback task timed for when you reopen, and a text saying when to expect it.
Your control
- Change the answer mode any time; it takes effect immediately.
- Choose how long your phones ring before Tilly picks up.
- Set different rules for each location.
- See after-hours calls separately in your reports.
No medical advice.
Tilly never diagnoses, names medicines or doses, or suggests home remedies.
Emergencies go to a person.
A possible emergency is passed to your team, or your emergency partner after hours, within seconds.
Always says it's an AI.
Every call and message starts with "I'm Tilly, the AI assistant at your clinic."
Questions
Is this an answering service?
It does the same job and more. Tilly answers in your clinic's name, books into your PIMS, takes requests as tasks and gets emergencies to a person. It's an AI, and it tells every caller so.
Do our phones still ring first?
In overflow mode, yes. Your team takes the calls they can; Tilly takes the rest. With call forwarding from your carrier, the carrier handles the ringing and Tilly picks up when it forwards.
What happens to emergencies after hours?
Tilly gives the caller your emergency partner's name, number and address, texts them, and can connect the call. If you have an on-call vet, Tilly alerts them by call, text and app notification.
Does Tilly leave voicemails for us?
No. Tilly doesn't run a voicemail box. Each call becomes a conversation in your dashboard with a summary, and anything your team needs to do becomes a task.
Can we use Tilly only on Saturdays?
Yes. Use a schedule: Tilly answers during the windows you set, and your team handles the rest.
Call our demo clinic "after hours"
Ask it something at any time of day.