For small clinics where everyone already does three jobs
In a small clinic, the person answering the phone is also checking in the next patient, taking a payment and helping in the back. Tilly picks up the calls they can't get to, books into your practice software and passes everything else on, so nobody has to choose between the phone and the client in front of them.
Sound familiar?
"The phone rings while I'm checking someone in, and I have to pick one."
"We come in to a full voicemail every Monday."
"We can't justify another full-time hire just for the phones."
How Tilly helps
Takes the overflow, not your job.
Your phones ring first. If no one picks up in time, Tilly answers. Your team takes the calls they can.Books while you're busy.
Vaccines, checkups and sick visits go straight into your PIMS, following your rules.Turns phone tag into tasks.
Refill and results requests arrive complete, with the pet and the details, in one list.Covers evenings and weekends.
Callers get help after hours, and emergencies go to your emergency partner and on-call vet.Set up without an IT person.
A guided setup, an onboarding specialist and about four hours of your time over a week.
A day with Tilly
Example day
- 7:58 a.m. Three calls before you open. Tilly books two vaccines and takes a refill request.
- 10:20 a.m. Your receptionist is with a client. Tilly picks up after 20 seconds and reschedules a dental.
- 12:30 p.m. Lunch. Tilly answers every call, including a question about parking, from the answers you approved.
- 3:45 p.m. A caller says their dog ate chocolate. Tilly rings your urgent line straight away; your tech picks up.
- 8:10 p.m. A new client books a first visit for Monday and gets your intake form by text.
- Monday, 7 a.m. Your weekly report lands: calls answered, bookings made, estimated recovered revenue.
Plan fit
Most single-location clinics start on Starter or Pro with overflow and after-hours answering, and change plan once they see their real usage.
Starter
For a single clinic getting started with overflow or after hours.
$299$249.17 / location / month
annual: $249.17 / month, billed $2,990 yearly
Start setupNo card until go-live
Pro
For clinics that want Tilly on more of their calls.
$349$290.83 / location / month
annual: $290.83 / month, billed $3,490 yearly
Start setupNo card until go-live
Plus
For busy clinics with Tilly answering most calls.
$449$374.17 / location / month
annual: $374.17 / month, billed $4,490 yearly
Start setupNo card until go-live
Group
For groups with 5 or more locations.
Custom
Talk to us about GroupInvoicing available
Every plan includes every feature
Prices per location per month, plus applicable sales tax. Included minutes and messages are pooled across all your locations. Annual plans are paid upfront; allowances stay monthly.
No medical advice.
Tilly never diagnoses, names medicines or doses, or suggests home remedies.
Emergencies go to a person.
A possible emergency is passed to your team, or your emergency partner after hours, within seconds.
Always says it's an AI.
Every call and message starts with "I'm Tilly, the AI assistant at your clinic."
Questions
Is Tilly worth it for a one- or two-vet clinic?
Compare your plan price with the bookings you miss today. Our calculator shows the estimate with your numbers, and our free audit uses your real call data.
Will my team feel replaced?
Tilly answers the calls your team can't get to and takes the repeat calls. Your team decides when it answers, sees every call, and takes every transfer. Training takes four short videos.
We don't have an on-call vet. What happens with emergencies after hours?
Tilly gives callers your emergency partner's name, number and address, texts them, and offers to connect the call. On-call alerts are optional.
Can I try it on just Saturdays first?
Yes. Use a schedule so Tilly answers only when you choose.