Books directly
Tilly for Covetrus Pulse: calls answered, appointments booked in Covetrus Pulse
Tilly answers your clinic's calls and books appointments directly in Covetrus Pulse. Call notes and tasks land in Covetrus Pulse.
What Tilly does in Covetrus Pulse
- Recognises callers by their phone number.
- Books, reschedules and cancels appointments directly in Covetrus Pulse.
- Marks appointments as confirmed when clients reply to a reminder.
- Adds new clients and their pets to Covetrus Pulse.
- Adds a short call summary to the client and pet record.
- Matches refill requests to the pet's current prescriptions.
- Creates tasks in Covetrus Pulse's own task list as well as in Tilly.
- Saves clients' contact preferences in Covetrus Pulse.
- Uses the reminders due in Covetrus Pulse for vaccine and wellness recalls.
- Can see outstanding balances so it can text a payment link.
- Picks up changes in Covetrus Pulse as they happen.
How Tilly handles the rest
- Shows the payment in Tilly and creates a task for your team to record it.
Before every booking, Tilly checks the slot live in Covetrus Pulse, so it never double-books.
How to connect
About 15 minutes.
- A Covetrus Pulse admin at your clinic signs in to Covetrus from Tilly and approves Tilly's access.
- Tilly imports your vets, appointment types, clients, pets and schedule, then asks you to confirm how your appointment types map to Tilly's services.
Questions
Does Tilly change how we use Covetrus Pulse?
No. Your team works in Covetrus Pulse as before.
Is our Covetrus Pulse data safe?
Your connection details are stored in a secure vault in the US region and never shown again. Tilly keeps only the data it needs to answer calls, under your retention settings.