Books directly
Tilly for Covetrus AVImark: calls answered, appointments booked in Covetrus AVImark
Tilly answers your clinic's calls and books appointments directly in Covetrus AVImark. Call notes land in Covetrus AVImark, and tasks land in Tilly with a note in Covetrus AVImark.
What Tilly does in Covetrus AVImark
- Recognises callers by their phone number.
- Books, reschedules and cancels appointments directly in Covetrus AVImark.
- Marks appointments as confirmed when clients reply to a reminder.
- Adds new clients and their pets to Covetrus AVImark.
- Adds a short call summary to the client and pet record.
- Matches refill requests to the pet's current prescriptions.
- Uses the reminders due in Covetrus AVImark for vaccine and wellness recalls.
- Can see outstanding balances so it can text a payment link.
How Tilly handles the rest
- Creates tasks in Tilly, with a note in Covetrus AVImark.
- Saves contact preferences as a note in Covetrus AVImark.
- Shows the payment in Tilly and creates a task for your team to record it.
- Checks Covetrus AVImark for changes every minute.
Before every booking, Tilly checks the slot live in Covetrus AVImark, so it never double-books.
How to connect
About 15 minutes.
- Your clinic's IT installs Tilly Bridge on the AVImark server or on a computer on the same network.
- Tilly Bridge shows a 9-character pairing code. Enter it in Tilly.
- Tilly imports your vets, appointment types, clients, pets and schedule, then asks you to confirm how your appointment types map to Tilly's services.
On-premise software
Tilly Bridge is a small, signed Windows program installed on a computer on your clinic network. It connects out to Tilly over an encrypted connection, needs no open ports, and updates itself.
Questions
Does Tilly change how we use Covetrus AVImark?
No. Your team works in Covetrus AVImark as before.
Is our Covetrus AVImark data safe?
Your AVImark login details stay encrypted on the Tilly Bridge computer in your clinic, and Tilly stores only the Bridge's identity, in the US region. Tilly keeps only the data it needs to answer calls, under your retention settings.