See what every call was worth
Every Monday morning, Tilly emails you last week's numbers: calls answered, after-hours calls, bookings made, tasks, transfers, urgent cases, estimated recovered revenue and time saved. The dashboard shows every conversation behind them.
Updated
Your week with Tilly · Maple Street Animal Hospital
Tilly answered 312 calls and booked 74 appointments last week.
- 312Calls answered
- 97After-hours calls
- 74Bookings made
- 41Tasks created
- 23Transfers
- 3Urgent cases
- $13,320Estimated recovered revenue
- 19.5 hTime saved
Sample values for the demo clinic. Not customer results.
You can't fix what you can't see.
Most phone systems tell you how many calls came in. They don't tell you what callers wanted, how many became bookings, or what happened after hours.
How it works
Every conversation is logged
with a summary, outcome, transcript and, if you record, the audio, within a minute of the call ending.
Numbers roll up
by day, week and month, per location and across your group.
The morning recap
arrives every day at the time you choose, by email, text or app notification: overnight calls, bookings made, open tasks and urgent cases, for each location.
The Monday email
arrives at 7 a.m. your time with eight key numbers, compared to the week before.
The eight numbers
Calls answered · After-hours calls · Bookings made · Tasks created · Transfers · Urgent cases · Estimated recovered revenue · Time saved
- Sample312Calls answered+18 vs. last week
- Sample97After-hours calls+6 vs. last week
- Sample74Bookings made+9 vs. last week
- Sample41Tasks created−3 vs. last week
- Sample23Transfers+2 vs. last week
- Sample3Urgent cases0 vs. last week
- Sample$13,320Estimated recovered revenue+$1,620 vs. last week
- Sample19.5 hTime saved+2.1 h vs. last week
How we estimate recovered revenue
Estimated recovered revenue = bookings made by Tilly × your average visit value. You set the average visit value in your settings. We don't claim every one of those bookings would have been lost without Tilly, so the figure is always labelled an estimate, and the method is printed under it.
Details
Hour-by-hour heatmap
of when calls come in.Outcomes:
handled by Tilly, task created, transferred, urgent.Intents:
what callers wanted most.Urgent cases
with the time it took to reach a person.Campaign results:
reminders sent, replies, bookings, opt-outs.New-client follow-through:
how many clients booked by Tilly come back.CSV export
of conversations, tasks and appointments.Compare with similar clinics
(optional): opt in to see anonymised averages from clinics of similar size in your region.
Your control
- Choose who gets the morning recap, at what time and how (email, text or app notification), per location.
- Choose who receives the weekly email, up to ten extra addresses per location.
- Set your average visit value per location.
- Filter reports by location, period and channel.
No medical advice.
Tilly never diagnoses, names medicines or doses, or suggests home remedies.
Emergencies go to a person.
A possible emergency is passed to your team, or your emergency partner after hours, within seconds.
Always says it's an AI.
Every call and message starts with "I'm Tilly, the AI assistant at your clinic."
Questions
What counts as a booking made?
An appointment Tilly booked that wasn't cancelled within 24 hours, plus booking requests your team confirmed within 72 hours. Reschedules aren't counted again.
How is time saved worked out?
Minutes Tilly spent on calls, plus two minutes for each text conversation, shown in hours.
Can I see one location or all of them?
Both. Group users see a roll-up and can drill into each location.
Do the numbers match our invoice?
Billable minutes and messages in your reports come from the same records as your bill, counted to the second. Calls that aren't billed, such as spam and short hang-ups, are shown with the reason.
Is the morning recap only for the first week?
No. It runs every day for as long as you use Tilly, for every location, and you can change who gets it at any time.
Want these numbers for your clinic before you start?
Our free missed-call audit estimates them from your own call data.