Tilly vs general-purpose AI receptionists
General-purpose AI receptionists answer calls for many kinds of businesses. Tilly is built only for vet clinics: it books into veterinary practice software, follows emergency rules approved by licensed vets, and never gives medical advice.
At a glance
| Tilly | General-purpose AI receptionist | |
|---|---|---|
| Answers when | 24/7, in the modes you choose: overflow, after hours, schedule or all calls | Ask |
| Speaks to callers as | Tilly, the AI assistant at your clinic, in your clinic's name | Ask |
| Books into your PIMS | Yes, directly, with your rules and a live availability check | Ask |
| Refills and results | Verified caller, complete details, task in your dashboard and note in your PIMS | Ask |
| Possible emergencies | Checked on every sentence; caller connected to your team, or emergency partner details given and texted, on-call vet alerted | Ask |
| Medical advice | Never | Ask |
| Texts and WhatsApp | Yes, with the same rules as calls | Ask |
| Capacity at peak times | 10 calls at once per location by default; extra calls ring through to your clinic | Ask |
| What you see afterwards | Every conversation with summary, transcript, outcome and (if recorded) audio in your dashboard within a minute | Ask |
| Languages | English and Spanish | Ask |
| Data location | In the US | Ask |
| Pricing model | Per location per month, with included minutes; $0.20 per extra minute | Ask |
Last checked .
Questions to ask
- Which veterinary PIMS can it book into?
- Who wrote the emergency rules?
- What stops the AI giving medical advice?
- Does it say it's an AI?
- Where is data stored?