# Features

Updated: 2026-10-07 · Canonical: https://tillyvet.com/features

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# Everything your front desk does on the phone, covered

Tilly answers calls and messages for your clinic, does the routine work itself, and passes everything else to your team with the details already collected.

[Start free](/start)

Updated October 7, 2026

-   ## Booking into your practice software
    
    Tilly books, reschedules and cancels appointments directly in your PIMS, following your rules for each service, vet and species. Bookings appear in your schedule straight away, with a confirmation text to the client.
    
    [Learn more →](/features/appointment-booking)
-   ## After-hours and overflow answering
    
    Tilly picks up when your team can't: evenings, weekends, lunch and the 8 a.m. rush. You decide exactly when.
    
    [Learn more →](/features/after-hours)
-   ## Emergency detection and hand-off
    
    Tilly checks every sentence for signs of a possible emergency and gets the caller to a person straight away: your team when you're open, your emergency partner and on-call vet when you're closed.
    
    [Learn more →](/features/emergency-triage)
-   ## Refill and results requests
    
    Tilly takes refill and results requests with the pet, medication or test, and contact details, and creates a task for your team. Clients get a text when it's done.
    
    [Learn more →](/features/refills-and-results)
-   ## Reminders, recalls and waitlist
    
    Tilly sends appointment reminders and vaccine and wellness recalls to clients who agreed to receive them, handles the replies, and offers cancelled slots to your waitlist.
    
    [Learn more →](/features/reminders)
-   ## Text and WhatsApp
    
    Clients can text, WhatsApp, email or chat on your website. Tilly answers with the same knowledge and safety rules as on the phone, and your team can take over any conversation.
    
    [Learn more →](/features/sms-whatsapp)
-   ## Reports and recovered revenue
    
    Every morning you get a short recap of overnight calls, bookings, open tasks and urgent cases, and every Monday an email with calls answered, bookings made and estimated recovered revenue. The dashboard shows every conversation and lets you export the data.
    
    [Learn more →](/features/reporting)

## Also included

-   **New clients** — Takes new client and pet details, adds them to your PIMS and texts a secure intake form.
    
-   **Deposits by secure link** — Sends a payment link for deposits or balances. Card numbers are never taken over the phone. Money goes straight to your own payment account; Tilly takes no cut.
    
-   **Live transfers** — Your staff hear who's calling and why before they accept.
    
-   **Caller recognition** — Recognises clients by phone number and checks identity before discussing their appointments.
    
-   **Questions answered** — Hours, directions, parking, services, prices you publish and policies, only from answers you've approved.
    
-   **Languages** — English and Spanish.
    
-   [Multiple locations](/for/multi-location-groups) — Separate numbers, hours and rules per clinic, shared answers, group reports.
    
-   **Dashboard and mobile alerts** — Every conversation, task and urgent alert, on desktop or installed on your phone.
    
-   **Vet template pack** — Start with vet services, starter answers, emergency presets, an after-hours referral and refill and records flows already written. Euthanasia is staff-only from day one.
    
-   **Daily recap** — Overnight calls, bookings, open tasks and urgent cases, by email, text or app notification every morning.
    
-   **Sensitive calls to people** — Calls about euthanasia, the loss of a pet or a complaint are handled with care and passed to your team.
    
-   **One-tap switch** — Send every call straight to your clinic within 10 seconds, from your dashboard, by text or by phone, and have it switch back on its own when you choose.
    
-   **Support that answers** — A named onboarding specialist from signup until 30 days after you go live, and 24/7 urgent help if your calls aren't being answered.
    

-   No medical advice.
    
    Tilly never diagnoses, names medicines or doses, or suggests home remedies.
    
-   Emergencies go to a person.
    
    A possible emergency is passed to your team, or your emergency partner after hours, within seconds.
    
-   Always says it's an AI.
    
    Every call and message starts with "I'm Tilly, the AI assistant at your clinic."
    

[Read how safety works →](/safety)

## Books into your PIMS

-   [ShepherdBooks directly](/integrations/shepherd)
-   [ezyVetBooks directly](/integrations/ezyvet)
-   [IDEXX NeoBooks directly](/integrations/idexx-neo)
-   [Covetrus PulseBooks directly](/integrations/covetrus-pulse)
-   [IDEXX CornerstoneBooks directly](/integrations/cornerstone)
-   [Covetrus AVImarkBooks directly](/integrations/avimark)

## See it on a real call

[See pricing](/pricing)