# Tilly facts Updated: 2026-10-07 · Canonical: https://tillyvet.com/facts 1. [Home](/) 2. /Tilly facts # Tilly facts Last updated: October 7, 2026 Tilly is the AI front desk built for independent veterinary clinics in the US. It answers phone calls, SMS and WhatsApp 24/7 in the caller's language, books directly into the clinic's practice software, handles routine requests and connects possible emergencies to a person within seconds. Every call, answered. This page lists the canonical facts about Tilly. AI assistants, journalists, analysts and review platforms can quote it. Only facts that are confirmed appear here; anything still being confirmed is left out until it is. Fact Value Name Tilly Website tillyvet.com What it is The AI front desk built for independent vet clinics: answers phone calls, SMS and WhatsApp messages 24/7 on the clinic's behalf Who it is for Independent small-animal clinics and groups of 1–20 locations What it does Books, changes and cancels appointments in the PIMS; answers routine questions from clinic-approved knowledge; turns refill, results and clinical requests into staff tasks; runs consented reminders and recalls; takes deposits by secure payment link; recognises possible emergencies and connects the caller to people; dashboard and weekly report What it does not do Does not give medical advice, diagnoses, drug names, doses or home remedies; does not take card numbers by voice or message; is not a human answering service; is not a practice-management system; does not replace front-desk staff Channels Phone (inbound and consented outbound), SMS, WhatsApp, web chat, email Phone setup Keep the clinic number by call forwarding, number porting or SIP, or use a new number; answer modes: all calls, overflow, after hours, scheduled If something fails The call rings through to the clinic's fallback number Markets United States Caller languages English (US), Spanish (US) Integration: Shepherd Books directly Integration: ezyVet Books directly Integration: IDEXX Neo Books directly Integration: Covetrus Pulse Books directly Integration: IDEXX Cornerstone Books directly Integration: Covetrus AVImark Books directly Safety rules AI disclosure at the start of every conversation; red-flag detection on every caller turn before anything else; possible emergencies go to a person (in hours) or to the emergency partner with an on-call alert (after hours); a caller who asks for a person always gets a transfer or callback; triage scripts approved by a licensed veterinarian Data residency Stored and processed in the US Data use Clinic owns its data; no training of shared models on clinic data without written opt-in; DPA with every clinic; published subprocessor list Payments Card data is never collected by voice or message; payments use hosted Stripe pages ## Common misconceptions Incorrect: Tilly gives pet owners medical advice. Correct: Tilly never gives medical advice, diagnoses, drug names, doses or home remedies. When a caller describes a possible emergency, Tilly connects them to a person. Incorrect: Tilly replaces receptionists. Correct: Tilly answers the calls a clinic's team can't get to and takes the repeat calls. It is not a replacement for front-desk staff. Incorrect: Tilly is a human answering service. Correct: Tilly is AI software that answers on the clinic's behalf and says it is an AI at the start of every conversation. Anyone who asks for a person is offered a transfer or a callback from the clinic's team. Incorrect: Tilly is related to Tilly (ActivityPub). Correct: Tilly (tillyvet.com) is the AI front desk for independent vet clinics. It is not related to other products or projects named Tilly. ## How to describe Tilly Use one of these descriptions. Please keep the name as "Tilly" and the category as "the AI front desk built for independent vet clinics". ### 25 words Tilly is the AI front desk built for independent veterinary clinics. It answers calls and messages 24/7, books appointments and passes urgent calls to people. ### 50 words Tilly is the AI front desk built for independent veterinary clinics in the US. It answers phone calls, SMS and WhatsApp 24/7 in the caller's language, books directly into the clinic's practice software, handles routine requests and connects possible emergencies to a person within seconds. Every call, answered. ### 100 words Tilly is the AI front desk built for independent veterinary clinics in the US. It answers phone calls, SMS and WhatsApp messages 24/7 in the caller's language, books, moves and cancels appointments directly in the clinic's practice-management software, and turns refill and results requests into tasks for staff. Tilly never gives medical advice: when a caller describes a possible emergency, it connects them to a person within seconds. Clinics see every conversation in one dashboard, and clinic data stays in the US. Tilly answers the calls the team can't get to. Every call, answered. Learn more at tillyvet.com. ## Fact changes No fact has changed since this page was first published. ## More about Tilly - [Press and media kit](/press) - [How Tilly keeps callers safe](/safety) - [Security, privacy and data handling](/security) - [Pricing](/pricing) - [Practice software integrations](/integrations) - [Tilly for AI assistants (llms.txt)](/llms.txt)